Even for experts troubleshooting is not always simple. Customer-perceived symptoms, DTCS in the vehicle and measurements have to be set in context and analyzed.
DSA after-sales systems are designed to support the technician in this challenging task.
Guided diagnostics determines possible causes based on error symptoms and their coherence and guides the worker step by step through defect characteristics and repair.
Using all available data and integration of test sequences and measurements vehicle problems can be found and fixed in very short time.
Objects like customer-perceived symptoms, diagnostic symptoms, components, causes, preconditions and repair steps that are required for Guided Diagnostics in PRODIS.WTS are created and edited in PRODIS.Authoring, our authoring tool for the workshop area.