Efficient and Transparent: Paperless Ordering of Ready-Mix Concrete with BetoSys

Orders placed by phone take time and are prone to errors – especially in the ready-mix concrete industry, where tight schedules and frequent changes on construction sites are common. With BetoShop, the digital ordering module of BetoSys, ready-mix concrete companies can fully digitalize their ordering process. Customers place orders via an app or browser, in a structured and traceable way – without media disruptions.

Instead of making a phone call, the site manager selects the product, quantity, construction site, and delivery date in the BetoShop app and submits the order in less than two minutes. The dispatch team immediately sees the order in the system, schedules production and transport, and automatically sends a confirmation to the customer.

The result: fewer follow-up questions, fewer transmission errors, and greater planning reliability for the plant – while customers benefit from increased flexibility and transparency, including order history and easy adjustments.

Outlook: AI in Ready-Mix Concrete Ordering

Paperless ordering is only the first step. In the future, AI can further accelerate ordering processes – for example through AI-supported phone order handling system that records orders in a structured way, confirms them immediately, and transfers them directly into the system. This reduces the workload for dispatchers, shortens waiting times, and creates a consistent data basis across all ordering channels.

Learn more about the advantages of paperless ordering in our guideline “Paperless ordering with BetoSys”.